What is the return policy?
Due to the unique nature of select stones and custom pieces, some orders may be final sale. Please review the imagery, specifications, and order terms before purchase.
Where do you source your gems from?
Our stones are sourced through long-term trusted partners and selected for quality, character, and traceability.
Are your gems certified?
Selected center stones can include or be paired with certification. Please refer to the product page or contact support for the exact certificate options.
What are the shipping and handling times?
Ready-to-ship orders are usually processed within 1-3 business days, while custom or resized pieces follow the production timeline shown at checkout.
What is the timeline for a custom set?
Custom sets depend on stone approval, setting complexity, and revision rounds. We usually recommend allowing 2-6 weeks for production and approval.
